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Thomas Tawell House 106 Magpie Road, Norwich, NR3 1JH ★☆☆☆ Thomas Tawell House is a large residental home situated in Norwich, with 37 beds. The home caters for elderly including those with sensory impairment. The Care Quality Commission has monitored the residency since January 2011.
The management of medicines had improved and was being monitored. However the provider had not ensured sufficient improvements in staff training supervision and appraisal to demonstrate full compliance with the regulations. During our inspection we looked at information to help us gather evidence about the quality of care and support people that lived at the home received. The registered manager told us that 32 people lived at the home at the time of our inspection. At this inspection we found that improvements had been made however further action was required to ensure improvements would become embedded in the service’s culture and staff practices. Staff did not always have regard to how their tasks were impacting on the people around them.
Care Home Location
Carers are highly-skilled and experienced in assisting with a rang ... The Old Vicarage 85 Silver Road, Norwich, NR3 4TF ★★★☆ The Old Vicarage is a medium size care home located in Norwich, with capacity to house 16 residents. The care home accepts younger and elderly adults with learning disabilities. The residency also accepts individuals with mental health conditions.
Our specialist Care Advisers can talk you through your options and identify the best services locally to provide the support you require. Why not give us a call to find out how we can provide care and support to yourself or a loved on at our nursing home in Norwich, we look forward to welcoming you to St Clements soon. The majority of people were happy and told us that staff come and help them when they need it. They told us “Staff are very kind and friendly and they treat him as one of their own”. We didn’t see any activities taking place in the home, on the day of our inspection. However, we understand that there were plans in place to demonstrate that people were involved in meaningful activities that were important to them.
Grassmere Residential Care Home
We were told by a relative that ‘’ I did not like the previous home but since X has moved to St Clements I have seen a big improvement in him and he’s started eating, not a lot but it’s a start”. We found that systems were not in place to ensure that people who use the service and their representatives were able to give their overall consent to their care and treatment. All the people that we spoke with told us that they felt safe living at the home. We saw that systems were in place to ensure that people living at the home was safeguarded from abuse. All the people that we spoke with told us that they were receiving the care that they needed. One person told us, “Yes I am being looked after and they treat me alright.” We found that people experienced care, treatment and support that met their needs and protected their rights.
People were supported to make their own choices and decisions although staff did not always ask people if they were being supported in line with their wishes. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. The quiet location in a sought after residential area is an ideal setting for high quality nursing, dementia, residential and respite care. A care service rating provided by the Care Quality Commission (“CQC”).
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The home is held in high regard by the local community and professionals alike for its person centred end of life care. Get the latest care and retirement news, advice and offers sent straight to your inbox. Contact our partner Florence on the number or link below, who will be happy to help you find a job in the care sector. 38% of care seekers told us that having a hair & beauty salon was a key consideration to their selection process. Get your care home search off to a great start by requesting a free shortlist from Lottie’s team of care experts. St Clements Nursing Home is a company that operates in the Hospital & Health Care industry.
Meal times continued to be a task orientated activity and did not promote people’s independence or enjoyment. People receive sufficient nutrition to meet their needs although the provider had taken no action to promote people’s independence. Snacks and drinks were not freely available outside of set times.
Registration summary
This put people at risk of receiving ineffective care and treatment. They told us they would speak with the manager if they had any concerns. We found that the systems for monitoring the service to ensure that people received a quality service had improved. When we inspected the home on 20 July 2012 people that lived at the home told us that they were happy living there. However we found that there were shortfalls in the systems for obtaining people’s consent to care and treatment, medicine management and training and supervision for staff.
Although measures had been introduced to ensure confidential information about people was not shared in public on occasion we could overhear staff discuss the people they were supporting. People received food and drink in accordance with their needs and preferences however people did not always enjoy a pleasant meal time experience. Systems to ensure people received their medication appropriately had improved but recording sheets had not always been completed consistently. The Care Quality Commission is England's health and social care services regulator.
St Clements is rated good, based on the level of care and safety at the home. Situated within a sought after residential area of Norwich, St Clements is an amazing nursing home that provides expert residential, respite, dementia and nursing care to the elderly. Held in high regard by the local community for its person-centred end of life care, this Kingsley Healthcare home boasts an array of facilities for residents to enjoy. Training and supervision was provided for staff, but not all staff demonstrated they were competent and confident in their role. Some nursing staff were not aware of specific medical conditions of people, so may not be able to take appropriate actions, should people require medical attention.
The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. My dad was only at St Clements for a short time for end of life care. From my first phone conversation with the manager, to my dad's final moments we were treated with kindness, compassion and...
We found additional concerns with how people were protected against the specific risk presented by their conditions and medication. People continued to experience a lack of person centred care and meaningful interaction with staff and activities. You can see what action we told the provider to take at the back of the full version of the report. We found that the provider had failed to take effective action to address most of our concerns. It meets any licensing or certification standards et forth by the jurisdiction where it is located.
Systems to monitor the quality and effectiveness of the service including complaints were not robust. Staff were not always suitably deployed to prioritise and meet people’s immediate care needs. After the inspection the provider sent us an action plan of how they were going to address our concerns. This inspection took place on 17 December 2018 and was unannounced. We last inspected this service on 30 March 2017 and rated the service ‘Requires Improvement’ overall and in each of the five key questions.
All the people and their relatives that we spoke with had no concerns about the service. Where people had raised concerns we saw that these were investigated and resolved. We saw that the environment within the home was maintained to ensure that people lived in a suitable safe home. We saw that equipment was well maintained and serviced regularly therefore not putting people at unnecessary risk. Systems were in place to make sure that managers and the staff learnt from events such as accidents and incidents, complaints and concerns.
All the people living at the home that we spoke with said that staff talked to them about their care needs on a daily basis. We found that systems were in place to involve people and their relatives in giving consent to their care and treatment. This inspection took place on 30 and 31 March 2017 and was unannounced.
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